Returns & Refunds policy
Return Eligibility
We accept return requests for standard machines within 7 days of delivery, subject to the conditions below:
The machine must be unused and not installed
The product must be in original packaging
All accessories, manuals, and components must be included
The product must be free from physical damage
Custom-built, made-to-order, and specially modified machines are not eligible for return unless received in defective or damaged condition.
Damaged or Defective Products
If your machine arrives damaged or defective:
Inform us within 48 hours of delivery
Share photos or videos showing the issue
Our technical team will review the complaint
After verification, we will arrange replacement, repair, or refund, depending on the case.
Restocking Fee
A restocking fee may apply depending on product condition:
10%–20% fee – If packaging is opened but machine is not installed
25% or more – If the machine has been installed, tested, or used
Missing accessories or damaged packaging may increase deductions
Shipping, handling, and installation charges are non-refundable.
Non-Returnable Items
Returns are not accepted for:
Custom-made machines
Made-to-order equipment
Machines modified as per customer requirements
Used or installed machinery
Electrical components once installed
Return Shipping Responsibility
Unless the return is due to damage, defect, or wrong product delivery:
Customers are responsible for return shipping costs
Machines must be packed securely to prevent transit damage
If damage occurs during return shipping due to improper packing, the return may be rejected.
Refund Process
Once the returned product is received and inspected:
Refund approval will be confirmed within 10-15 business days
Approved refunds are issued via the original payment method
Processing time may vary depending on the payment provider
Order Cancellation Policy
Orders can be cancelled before dispatch without deduction.
If cancelled after dispatch:
Shipping charges will be deducted
Restocking charges may apply 10% restocking charges
Custom or made-to-order machines cannot be cancelled once production begins.
Contact for Returns
To request a return, please contact us with:
Order number
Product name
Reason for return
Supporting photos (if applicable)
Our support team will guide you through the return process.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail infotechmks@gmail.com